terms and conditions

If you have any questions about your online order or need further assistance, please contact us via your preferred method. 

Representatives are available Tuesday-Saturday 9AM-5PM CST 

info@heidielnora.com or 1.205.250.5232

We have made every effort to display as accurately as possible the colors and details of images of our products online. We cannot guarantee that your computer monitor’s display of any color will be accurate.  

We reserve the right, but are not obligated to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case scenario. We reserve the right to limit the quantities of any product or services that we offer. All descriptions of products or product pricing are subject to change without prior notice at the sole discretion of heidi elnora. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by you or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.  

Limitation of Liability

We will use all reasonable endeavors to carry out our obligations within a reasonable period but will not be liable to you, the buyer, for any loss, costs, or expenses airing directly or indirectly from any delays in doing so and we will not be deemed to be in breach of this Agreement due to any delay in performing, or any failure to perform, any of its obligations in relation to this Agreement, if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following will be regarded as causes beyond our reasonable control:

Act of God, explosion, flood, tempest, fires or accident;

War or threat of war, sabotage, civil disturbance or requisition;

Acts, restrictions, by-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;

Import or export regulations or embargoes;

 Strikes, lock outs or the industrial actions or trade disputes;

Difficulties in obtaining raw materials, labor, fuel, parts or machinery;

Power failure or breakdown in machinery. 

If we are prevented from carrying out our obligations in the above circumstances, we will notify you in writing. If we are still prevented from carrying out its obligations 4 weeks from the date such notice was sent, then either party may give written notice to the other canceling the Agreement. If the Agreement is cancelled in this way, we accept no liability to compensate you for any loss or damage caused by failure to perform, except where you, the buyer is dealing as consumer (as defined in the Unfair Contract Terms Act 1977 section 12 as amended) we do not give any warranty, guarantee or indemnity as to quality, fitness for purpose or otherwise of the products. Except in respect of death or personal injury caused by our negligence, we will not be liable to you, the buyer, for any loss of profit or any indirect special or consequential loss, damage, cost, expenses or other claims, which arise out of or in connection with the supply of Products other than as a result of a breach of an obligation arising under the Sale of Products Act 1979 (as amended) and the Supply of Products and Services Act 1973. We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavors to correct errors and omissions as quickly as practicable after becoming aware or being notified of these. All drawings, photographs, colors, components, descriptive matter and specifications of the Products on the website are for the sole purpose of giving an approximate description of the products. We may also change, suspend or discontinue any aspect of the website, including the availability of any features, information, database or content or restrict access to parts or all of the website without notice or liability. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied (or created) as part of the Website shall remain at all times vested in us. You are permitted to use this material only as expressly authorized by us. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, commercially exploit or create derivative works of such material and content. We may from time to time change, alter, adapt, add or remove portions of these terms and conditions but if we do so we will post any such changes on the website. If any provision of these terms and conditions is held by a competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question will not be affected. US law will apply to this Agreement, and the parties agree to submit to the non-exclusive jurisdiction of the US courts. The headings in this Agreement are for convenience only and will not affect their interpretation.

We aim to respond to e-mail queries within 72 hours. Our customer services team can answer your telephone queries Tuesday-Saturday between 9AM-5PM CST.

In respect to complaints, we will consider the nature of the complaint and will contact you within 21 days of the complaint giving you the result of the enquiries and what we propose should be done. When it comes to your privacy we do ask for certain kinds of personal information in order to provide the services you request. This information includes in our mailing list and purchase. When you create an account with heidi elnora, you will be given the option to be added to the heidi elnora mailing list. Whether or not you select this option, your personal information will never be shared with or sold to anyone. Our web site was developed for an adult audience. We will not collect any personally identifiable information from children under the age of 12 without verified parental consent. Additionally, subscriptions to the mailing list can be cancelled at any time.

By checking the Terms and Conditions box provided for you at checkout you acknowledge that this is document has been read in full and that you fully agree with the terms and conditions of the heidi elnora website and any service that we may render.