Shipping policy

WHERE IS YOUR DISTRIBUTION CENTER?

All items are shipped from our headquarters in Birmingham, Alabama.

DO YOU SHIP TO APO/FPO?

Unfortunately, we do not ship to P.O. boxes or APO/FPO addresses.

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

If in-stock, we aim to ship your order once the funds have been received by our bank. This usually takes approximately 48hrs from when the order was placed; however, some orders may take up to 7days to process depending on your banks lead time. Please note that we do not ship on Saturdays, Sundays or holidays and that orders submitted on Sunday or Monday will not ship out until the following Tuesday. Orders may be split into multiple shipments, and items ordered together may not be shipped on the same day. Occasionally items may be out-of-stock or backordered. You will be alerted in both instances.

HOW DO I TRACK MY ORDER?

Once the item is ready to ship, we will email you your tracking number. If you have additional questions concerning your shipment, please contact the UPS customer service team for questions regarding your order once shipped. Visit the UPS customer service page here. If you need additional assistance, please contact info@heidielnora.com. Please note that we are not responsible for packages undeliverable due to address issues or those lost in transit. We are unable to redirect orders once items have been dispatched.  

WHAT IS YOUR SHIPPING METHOD? DO YOU OFFER RUSH SHIPPING?

We offer UPS ground, UPS 2-day, and UPS overnight. All three services are based on the total weight of the package and will be calculated at checkout. For security reasons, purchases made online require a signature upon delivery. 

DO YOU SHIP INTERNATIONALLY?

Not at this time. If you have a specific request and are outside of the USA, please email info@heidielnora.com  or call 1.205.250.5232 for further assistance.