Frequently asked questions

HOW DO I MEASURE?

Bust- Measure across the fullest part of your bust; this measurement is NOT equivalent to your bra size. If you are ordering a wedding dress and you have larger breast, we suggest you contact us so they can help you to decide on bust size.
Natural Waist- Standing straight and tall with your feet together, bend to one side. The natural bend in your body is your natural waist. It should be the slimmest part of your waistline.
Hip- Standing straight and tall with your feet together, measure around the fullest part of your hip area (roughly about 8” below the waist)

I’M UNSURE ABOUT WHAT SIZE TO ORDER. WHERE DO I FIND THIS INFORMATION?

Our SIZE GUIDE is located on each individual product detail page. If you are between sizes, we suggest ordering the larger size. You can always take it in. If you have additional questions about sizing, please email us at info@heidielnora.com or call 1.205.250.5232.

IF I DO NOT SEE MY SIZE AVAILABLE ONLINE, CAN I STILL ORDER IT?

Most often, the answer is yes. If you do not see your size available online, please contact us at 1.205.250.5232.

WHAT DO I DO ABOUT ALTERATIONS?

Wedding gowns purchased online cannot be altered in a heidi elnora flagship boutique but can be altered by a seamstress of your choice.

HOW SHOULD I CARE FOR MY WEDDING DRESS?

All heidi elnora wedding gowns are dry clean only. The cleaning instructions are on the care label inside each dress. We also give you a “how to” spot clean your dress and a $100 cleaning credit to J. Sheer in New York City.

WHERE ARE YOUR PRODUCTS MANUFACTURED?

Our products are manufactured from all over the globe. We have several products that are MADE IN THE USA as well as OVERSEAS.

WHAT METHODS OF PAYMENT ARE ACCEPTED?

Visa, American Express, and MasterCard

I JUST PLACED AN ORDER. CAN I ADD ANOTHER ITEM TO IT?

Unfortunately, no. We cannot add items to an existing order. You will need to place a new order for the item.

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW DO I DO THAT?

If you need to change or cancel your order, please contact us immediately. Once we have processed your order, we will be unable to make any changes.

WHAT DOES FINAL SALE ITEM MEAN?

Final sale items cannot be returned or exchanged.

MY ORDER IS A GIFT. WILL IT INCLUDE THE PRICES?

If your item is a gift and you would like for us to exclude the packing slip, please email info@heidielnora.com immediately after placing your order.

DO YOU SELL GIFT CARDS?

We do offer gift cards. We have two options, a “virtual” gift card and a “physical” gift card. These cards are available for purchase on-line or in-store.

CAN I ORDER OVER THE PHONE?

Yes. Your personal information is always safe with us online, however if you are still not comfortable making a purchase on our website, you may contact us via phone at 1.205.250.5232 from 9AM-5PM CST, Tuesday-Saturday.

WHEN WILL MY CREDIT CARD BE CHARGED FOR MY ORDER?

Your credit card will be charged once the order is placed.

WHAT’S YOUR PRICE ADJUSTMENT POLICY?

Price adjustments for items purchased at heidielnora.com will be honored within 3 days of purchase in the form of heidielnora.com store credit. Please contact info@heidielnora.com for further assistance.

WHAT DO I DO IF MY ITEM IS ON BACK ORDER?

From time to time we sell out of our current stock. In this case, some items will be eligible for back order. This will be noted on the product description page. You will place your order as usual but please note the delivery time frame on that product page. We will notify you once that item is back in stock and ready for shipment.

CURRENCY

All prices are default in U.S. Dollars (USD).